Terms of Service

These Terms of Service ("Terms") govern your use of the website at rainierfacilitysolutions.com ("the Site") and the cleaning, janitorial, floor care, exterior, post-construction, one-time, and emergency response services (collectively, the "Services") provided by Rainier Facility Solutions, a Washington State business with offices at 823 Main Street, Suite 2, Sumner, WA 98390 ("Rainier," "we," "us," or "our"). By using the Site, requesting a quote, scheduling Services, or opting into our SMS messaging program, you agree to these Terms.

If you do not agree to these Terms, please do not use the Site or our Services.

1. Services

Rainier provides commercial cleaning and facility services in the Greater Seattle Area, including Pierce, King, and Snohomish counties. The specific scope of work, frequency, products, and pricing for each engagement will be documented in a written scope of work or service agreement provided to you before Services begin.

We are not a residential cleaning company; recurring residential household cleaning is handled by separate businesses unaffiliated with Rainier Facility Solutions.

2. Quotes, Pricing & Payment

• Quotes are valid for 30 days from the date issued unless otherwise stated. Quotes are based on the information you provide; material changes to scope, square footage, frequency, or condition may result in a revised quote.
• Recurring engagements are billed on a flat monthly basis tied to the documented scope of work. Adjustments to scope are documented and quoted in writing before they take effect.
• One-time and emergency Services are billed after completion at the rate shown on your quote, with any agreed-upon time-and-materials adjustments documented on the invoice.
• Accepted payment methods include credit/debit card, ACH, check, and approved net-30 invoicing for qualifying commercial accounts. Late payments may incur a finance charge of 1.5% per month or the maximum allowed by Washington State law, whichever is lower.
• Disputed charges must be reported in writing within 30 days of the invoice date.

3. Scheduling, Rescheduling & Cancellation

• Recurring service agreements may be paused, modified, or terminated by either party with 30 days' written notice.
• One-time visits may be rescheduled or cancelled with at least 48 hours' notice without charge. Cancellations within 48 hours of the scheduled visit may be billed up to 50% of the quoted amount to cover crew scheduling commitments.
• If our crew arrives at a scheduled visit and is unable to access the facility through no fault of Rainier (e.g., locked doors, expired access codes, unannounced closures), a trip-charge of up to 50% of the visit fee may apply.

4. Satisfaction Guarantee

If any portion of a visit does not meet the documented scope of work, you may notify us in writing within 24 hours of completion. We will return and re-clean the affected areas at no additional charge. The Satisfaction Guarantee covers re-performance only; it does not entitle you to a refund of completed work that meets the documented scope.

5. Your Responsibilities

• Provide reasonable access to the facility during the agreed service window, including any keys, codes, badges, or escort arrangements documented during onboarding.
• Notify us in advance of any hazardous conditions, biohazard exposure, restricted areas, surveillance/recording, or special compliance requirements (HIPAA, OSHA, etc.).
• Secure cash, jewelry, prescription medications, firearms, and other valuables before each visit. Rainier crews are bonded but we ask you to remove temptation as a matter of policy.
• Maintain working utilities (water, electricity, lighting) at the facility during the service window.

6. Insurance, Bonding & Background Checks

Rainier maintains general liability insurance, workers' compensation coverage, and surety bonding on all team members. Certificates of insurance naming you as additional insured can be issued on request. All team members are background-checked, reference-checked, and interviewed in person before they are dispatched to a client site.

7. Limitation of Liability

To the fullest extent permitted by Washington law, Rainier's total liability arising out of or related to the Services for any claim shall not exceed the total fees paid by you to Rainier in the twelve (12) months preceding the event giving rise to the claim. Rainier shall not be liable for indirect, consequential, incidental, special, or punitive damages, including loss of profits, business interruption, or loss of data, even if advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for gross negligence, willful misconduct, or fraud.

8. Property Damage

If our crew damages your property during a visit, please notify us in writing within five (5) business days. We will investigate, work in good faith to remedy or repair the damage, and engage our liability carrier where appropriate. Pre-existing damage, normal wear and tear, and damage caused by undisclosed pre-existing conditions are excluded.

9. Independent Status; Non-Solicitation

Our team members are W-2 employees of Rainier Facility Solutions. During the term of any service agreement and for twelve (12) months thereafter, you agree not to directly or indirectly solicit, hire, or contract with any Rainier employee outside of our agreement. If you do, you agree to pay Rainier a placement fee equal to fifty percent (50%) of that employee's annualized compensation.

10. Force Majeure

Neither party is liable for delays or failure to perform caused by events outside reasonable control, including natural disasters, severe weather, public health emergencies, government actions, utility failures, civil unrest, or labor disputes.

11. SMS Messaging Program (A2P 10DLC Disclosures)

This Section 11 governs the text message ("SMS") communications you may receive from Rainier Facility Solutions. By providing your mobile phone number to Rainier — including via our website forms, our quote tool, our application portal, in person, or over the phone — and by indicating your consent, you agree to receive SMS messages from us as described below.

11.1. Program Name & Operator

The SMS messaging program is operated by Rainier Facility Solutions ("Rainier") and is referred to as the "Rainier Facility Solutions SMS Program." Messages are sent from telephone numbers registered to Rainier under the A2P 10DLC framework administered by The Campaign Registry.

11.2. Categories of Messages You May Receive

If you opt in, you may receive the following categories of SMS messages from Rainier:

• Service confirmations & reminders — pre-arrival reminders, scheduling confirmations, walkthrough confirmations, and "on-the-way" notices.
• Account & scheduling updates — schedule changes, weather/road delays, crew assignment changes, holiday closures.
• Quote & estimate notifications — quote ready notifications, follow-up on submitted quote requests, and clarifying questions.
• Billing & invoice notices — invoice issued, payment received, payment failed, and renewal notices for recurring engagements.
• Customer support replies — direct two-way conversation with our office in response to a question you initiated.
• Emergency dispatch coordination — for active emergency response engagements (water, biohazard, sewage), updates and ETA messages from the on-call manager.
• Recruiting & application updates — for individuals who apply through our Careers page, status updates and interview-scheduling messages.

We do not use the SMS Program to send marketing or promotional offers to non-clients, sweepstakes, lead-generation outreach, third-party advertising, or any content prohibited by carrier policy or the CTIA Messaging Principles & Best Practices.

11.3. How You Opt In

You opt in to the SMS Program by affirmatively providing your mobile number to Rainier and indicating consent through one of the following methods:

• Submitting a quote, contact, or careers application form on the Site where SMS consent is presented (an unchecked checkbox or equivalent affirmative action).
• Providing verbal consent during a phone call with a Rainier representative, which is documented in our internal CRM.
• Replying with a confirmation keyword to an opt-in invitation we send to you.
• Signing a service agreement that includes an SMS consent clause.

Consent to receive SMS messages is not a condition of purchasing any Service. You can request our Services by phone or email without opting in to SMS.

11.4. Opt-Out — Reply STOP

You may cancel the SMS Program at any time by replying STOP to any message we send you. After you reply STOP, we will send you one final confirmation message acknowledging that you have been unsubscribed; no further messages will be sent unless you opt in again.

Other accepted opt-out keywords include: STOP, END, CANCEL, UNSUBSCRIBE, QUIT.

You may also opt out by emailing hello@rainierfacilitysolutions.com with the subject line "SMS opt-out" or by calling 253-327-3242 and asking to be removed from SMS.

11.5. Help — Reply HELP

For help, reply HELP to any message we send you, or contact Rainier directly at 253-327-3242 or hello@rainierfacilitysolutions.com. Replying HELP will return our business name, the categories of messages we send, and a reminder that you can text STOP to unsubscribe.

11.6. Message Frequency

Message frequency varies based on your relationship with Rainier and the Services you receive. As a general expectation:

• Recurring janitorial clients typically receive 1–4 messages per week related to upcoming visits, schedule changes, and confirmations.
• One-time and emergency clients typically receive 2–6 messages per engagement.
• Quote requesters typically receive 1–3 messages while their quote is being prepared and reviewed.
• Job applicants typically receive 1–5 messages per application cycle.

11.7. Message & Data Rates

Message and data rates may apply. Rainier does not charge for SMS messages, but your mobile carrier may charge you for sending or receiving messages depending on your service plan. Please contact your wireless carrier for details. Rainier is not responsible for delayed or undelivered messages caused by carrier issues, network outages, or your device settings.

11.8. Supported Carriers

The SMS Program is available on most major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, U.S. Cellular, Sprint, Boost, Cricket, MetroPCS, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.

11.9. Privacy of SMS Information

Phone numbers and SMS opt-in information collected by Rainier Facility Solutions will never be shared with or sold to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing for the limited purposes of operating the SMS Program (such as transmitting messages through our SMS service provider) is permitted as described in our Privacy Policy.

11.10. Age Requirement

The SMS Program is not directed to individuals under the age of 13. By opting in, you represent that you are at least 13 years old (and at least 18 if you are entering into a service agreement on behalf of a business).

11.11. Changes to the SMS Program

Rainier may modify or terminate the SMS Program at any time. Material changes to these SMS terms will be posted on this page and, where reasonably possible, communicated via SMS to active subscribers prior to taking effect.

12. Intellectual Property

The Site, including all text, graphics, logos, images, and code, is owned by Rainier Facility Solutions or our licensors and is protected by U.S. and international copyright and trademark law. You may not reproduce, modify, distribute, or create derivative works without our prior written consent, except for reasonable personal or business use of the Site for the purpose of evaluating or engaging our Services.

13. Acceptable Use of the Site

You agree not to: (a) use the Site to harvest data, run automated scrapers, or impersonate any person or entity; (b) use the Site in violation of any law; (c) attempt to gain unauthorized access to any portion of the Site or its underlying infrastructure; (d) submit false, misleading, or fraudulent information through any form on the Site.

14. Third-Party Services & Links

The Site may link to or embed content from third-party services (such as Google for reviews and maps). We are not responsible for the content, terms, or privacy practices of those third parties. Use of those services is governed by their own terms.

15. Governing Law & Disputes

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law principles. The parties agree that any dispute arising out of or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Pierce County, Washington, and the parties consent to the personal jurisdiction of those courts.

Before commencing any legal action, the parties agree to first attempt to resolve the dispute informally by contacting us at hello@rainierfacilitysolutions.com for at least thirty (30) days.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site or our Services after changes are posted constitutes acceptance of the updated Terms. Material changes affecting the SMS Program will be communicated as described in Section 11.11.

17. Contact Us

If you have questions about these Terms, the SMS Program, or any of our practices, please contact us:

Rainier Facility Solutions
823 Main Street, Suite 2
Sumner, WA 98390
Phone: 253-327-3242
Email: hello@rainierfacilitysolutions.com